Job Title : Case Adviser
Reports To : Branch Secretary
This is an 18 month fixed term full-time position on thirty-seven and a half hours per week. The successful candidate will be required to satisfy appropriate vetting (MV/SC). If you wish to apply for this post, please complete the application form and return it to email@example.com or to the postal address above by Tuesday, 26th June 2018.
About the Police Federation of England & Wales
1. PRIMARY FUNCTION
To provide a risk assessment and case management resource to the Branch ensuring the collation and allocation of cases coming into the Branch. To further provide guidance and support to the members and Branch Management.
2. RESPONSIBILITIES AND DUTIES
- Act as the main point of contact for the members. Keep an accurate record of all cases through local trackers/database and escalate to the relevant Federation representatives.
- Provide technical advice in areas of Misconduct, Criminal, Equality legislation, Health & Safety, and ill-health retirement in addition to general enquiries.
- Work in partnership with Branch Management and necessary stakeholders to coordinate a supportive team approach, which meets legislative requirements, focusing on the needs and necessary support of the member
- Ensure regular monitoring and reporting on all cases to Branch Management ensuring the escalation of priority cases
- Act as a point of contact for member and stakeholders including health care providers and all other resources authorised by the member or Branch Management
- Develop and organise member services in the areas of health and wellbeing, financial services, legal services and member offers
- Liaise with members and stakeholders to arrange home and welfare visits ensuring accurate note taking of the visit.
- Maintain meticulous records and strict confidentiality of medical and sensitive personal information is filed correctly.
- Keep effective filing systems and accurate archiving of documents compliant with data protections procedures.
- Arrange, organise and manage pre-retirement courses
- Assist in covering the office manager’s role during any absences or leave
- Provide advice and advocacy as required on instruction of CAPLO or Branch Secretary
- Represent the Police Federation professionally and appropriately at all times
- Any other relevant duties as directed by the Branch Secretary
Additional job requirements:
- “The post-holder is expected and required to participate in out of hours on call rota, within the parameters defined”
- The post-holder will be required to travel occasionally, with reasonable notice. This will involve mobility to travel either by own car or public transport, and overnight accommodation if more than one day delivery.
- Employees are required to undertake training in new methods and procedures and to optimise skills and knowledge via the training and development provided. Employees are also expected to train new staff members as part of their integration into the team.
Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of the General Secretary.
3. PERSON SPECIFICATION - knowledge, skills and experience,
- Thorough understanding and knowledge of Police Regulations
- Thorough understanding and knowledge of federation business.
- Excellent Customer Service manner with a strong focus on stakeholder satisfaction
- Sufficiently computer literate to enable standard data input and retrieval
- Experience of working under pressure to tight deadlines
- An ability to demonstrate accuracy with significant attention to detail
- Excellent report writing skills
- Good interpersonal skills and communication skills
- An effective telephone manner with proven ability to record accurate messages
- The ability to work on their own initiative
- Organisational skills and the ability to prioritise work as demands change
- Demonstrate a desire as well as ability to cascade knowledge and skills to colleagues
- Be prepared to embrace continuous professional development in any area as directed by Branch Secretary.
It is desirable that the post holder also has the following: -
- Proven experience within a member services organisation
- Awareness and understanding of employee relations issues relevant to health, wellness, workplace safety, equality and disability management
- Must have access to own transport
The starting annual salary for this post is currently £28 000.00 for a 37.5 hour week. All salary levels are pro rata’d for part time hours. All salary levels are subject to annual review.
Our annual leave year runs from 1st January to 31st December. We provide up to 26 days paid annual leave on appointment, which accrues on a pro-rata basis for each completed calendar month during the first year of employment. The annual leave entitlement increases with specific service periods to 30 days per year. This is pro-rata’d for part-time staff.
Modest additional payments are provided to staff who meet the qualifying criteria.
Employee Assistance Programme:
A comprehensive service is provided to all employees and their family members.
A Workplace Stakeholder Pension scheme:
The scheme is administered by Scottish Widows. The Police Federation makes contributions of 7% of each participating individual’s annual salary. Employees who choose to join the scheme are required to make minimum contributions of 4% of their annual salary.
A Life Assurance Scheme:
The scheme provides 4 x the annual salary in the unfortunate event of death whilst employed by the Police Federation, up to the age of 70, for qualifying permanent staff.
We can provide an interest-free season ticket loan to qualifying staff once probation period is completed.
Qualifying staff can participate in our scheme whereby they save the cost of NI and tax contributions on any vouchers purchased.